Shipping policy

Shipping & Delivery

Your estimated delivery time includes order processing plus shipping through DHL or FedEx. Review the timeline for your selection below before ordering.

When Will My Hair Arrive?

Hair selection Processing time Shipping time Estimated total delivery
Straight hair & pre-highlighted Vietnamese hair 2 business days 3–5 business days 5–7 business days
Body Wave, natural-color curly hair & specialty textures 5 business days 3–5 business days 8–10 business days
Custom-colored hair that is not curly 5 business days 3–5 business days 8–10 business days
Hair that is both curly and colored 7 business days 3–5 business days 10–12 business days

Business days are Monday through Friday, excluding holidays. All delivery timeframes are estimates, not guaranteed arrival dates.

Pre-highlighted Vietnamese hair follows the 2-business-day processing timeline, except when the hair is also curly. Hair that is both curly and colored requires 7 business days processing.

Processing & Shipping Explained

Processing is the time needed to prepare your order before it is handed to DHL or FedEx. Shipping is the time your package spends traveling with the carrier.

The 3–5-business-day shipping estimate begins after processing is complete.

Planning Your Installation

Please wait until your hair arrives and you have inspected your order before scheduling your installation. Confirm your length, texture, color, and other selections before your appointment.

Shipping Carrier & Cost

Orders ship through DHL or FedEx. Your shipping confirmation will identify the carrier handling your package.

Shipping charges and any applicable shipping discounts are displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information. Check your spam or promotions folder if you do not see it.

Use the tracking link in your email or your carrier’s official website:

Tracking may not show movement immediately after a label is created. A shipping label alone does not confirm that the carrier has received your package.

Orders With Different Processing Times

If your order includes items with different processing timelines, contact us for clarification about their expected dispatch dates. Please do not assume that every item will follow the shortest processing time.

Delivery Address & Corrections

Review your shipping address, apartment or suite number, and contact information before completing checkout.

If you notice an error, contact us immediately with your order number and the correction needed. Address changes are not guaranteed once processing or shipping has begun.

Delivery Delays & Shipment Concerns

Carrier disruptions, severe weather, holidays, and customs clearance where applicable may affect delivery estimates. After dispatch, your carrier’s tracking page provides the latest available shipment updates.

If tracking stops updating, your package arrives damaged, or it is marked delivered but cannot be located, contact us promptly with your order number and tracking number. Keep the packaging and photographs of any damage so the issue can be reviewed.

Need Help?

Visit our Contact page with your order number and question. We’re here to help you understand your order’s processing status and delivery information.