We've gathered all the essential details about our luxurious Raw Indian and Virgin hair, processing times, and care instructions to help you make the best purchase decision. If you can't find the answer you need, please don't hesitate to reach out! You can easily get in touch with our team by emailing info@KJLuxuryHair.com or texting 1-844-LUXEBABE. We're here to help you secure the luxury standard for your hair journey.
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- About KJ Luxury Hair
- Ordering, Returns & Cancellations
- Shipping, Processing & Tracking
- Custom Wigs & Medical Wigs
- Install & Maintenance
- Hair Care
- Tiktok Shop
- Customer Support
About KJ Luxury Hair
Q: “What types of hair extensions does KJ Luxury Hair offer?”
A: KJ Luxury Hair offers 100% human Raw Indian Hair and premium Virgin Hair.
Q: “Can I style KJ Luxury Hair with heat?”
A: Yes, all extensions are full from root to tip and can be styled with heat up to 500°F with the use of a heat protectant.
Q: “What are the key details and lifespan of Raw Indian Hair?”
A: Raw Indian Hair is 100% human hair, lasts 3–5+ years with proper maintenance, and lifts safely to color 613 (Blonde)
Q: “What are the key details and lifespan of Virgin Hair?”
A: Virgin Hair is slightly processed for consistency, lasts 2+ years, and lifts safely to color 27 (Honey Blonde).
Ordering, Returns & Cancellations
Q: “Can I cancel my order once it's placed?”
A: Orders cannot be cancelled once placed.
Q: “What is your return policy?”
A: Returns are accepted for store credit only within 3 days of delivery. Items must remain in their original condition and packaging to qualify.
Shipping, Processing & Tracking
Q: "What are the current processing times for products?"
A: Processing times are as follows:
Raw & Virgin Bundles: 3–5 business days
Custom Wigs: 7 business days
Tip Extensions (I, K, U): 10–14 business days
Medical Wigs: 10–20 business days (depending on insurance verification)
Q: "How long does shipping typically take?"
A: Shipping usually takes 2–4 business days within the U.S.
Q: "How will I receive my tracking information?"
A: Tracking information is sent via email only.
Q: " Are shipped orders protected?"
A: Yes, all shipped orders are protected by Route Package Protection. Please note that KJ Luxury Hair is not responsible once packages leave our facility.
Q: "Should I expect delays during certain times?"
A: Please allow additional time during holidays, weather events, or government delays.
Custom Wigs & Medical Wigs
Q: "What types of custom units do you offer?"
A: We offer custom units including HD lace wigs, closure units, frontal units, and glueless units. We also provide medical wigs with insurance verification.
Install & Maintenance
Q: " What is the recommended maintenance schedule for my install?"
A: We recommend the following schedule for optimal hair health and security:
Sew-ins: Reinstall every 3–4 weeks
Wig installs: Reinstall every 2–3 weeks
Quick weaves: Reinstall every 2 weeks
Hair Care
Q: "What products should I use to wash my extensions?"
A: Use Kenra Luxe Shine or a professional shampoo that is free of harsh chemicals.
Q: "How should I care for curly textures?"
A: You must rinse conditioner thoroughly and do not leave conditioner or leave-ins in curly textures. For definition, use water, mousse, light oil, and a diffuser.
Q: "Can I color the hair myself?"
A: While our hair can be lifted (Raw to 613, Virgin to 27), we highly recommend having extensions colored by a professional stylist.
Tiktok Shop
Q: "Is the hair quality on the TikTok Shop the same as the website?"
A: Yes, all TikTok Shop hair is the same quality as our website and ships directly from KJ Luxury Hair.
Customer Support
Q: "How can I reach customer support for assistance?"
A: You can reach us via email or phone:
Email: info@KJLuxuryHair.com
Phone: 1-844-LUXEBABE
