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1. Order Processing & Shipping Times Straight hair: Ships next business day Curly & Wavy hair: 2–3 business days Colored hair: 3–4 business days Shipping Time: 3–4 business days after processing Estimated Total Delivery: Straight: 4–5 business days Curly/Wavy: 5–7 business days Colored: 6–8 business days 2. Returns & Store Credit Policy All sales are final. Requests for store credit must be made within 3 days of delivery. Hair must be unused, unwashed, unaltered, and in original packaging. Original proof of purchase required. Store credit issued after inspection. 3. Order Changes & Cancellations Orders cannot be changed or canceled once placed. 4. Lost, Delayed, or Stolen Packages KJ Luxury Hair is not responsible for carrier delays, lost or stolen packages, or incorrect shipping addresses. Shipping insurance recommended. 5. Product Disclaimer Slight variations in texture and color may occur due to natural hair. Results vary with install, coloring, and maintenance. Professional installation recommended.